Where we ship
We ship to France and Monaco, to nine other European Union countries, to Switzerland, to the United Kingdom and to the United States. All orders are dispatched from France.
Cost
Delivery is free on every order, with no minimum spend, to France, the European Union, Switzerland and the United Kingdom. Shipping to the United States is €3.29, also with no minimum spend. Any delivery cost is shown before you confirm your order.
Dispatch
Orders are dispatched within 48 hours on business days. Orders placed on Friday after 2pm, on weekends or on public holidays leave on the next business day. You receive a tracking link by email as soon as your parcel is handed over to the carrier, and you can follow it on our Track Your Order page.
Delivery times
Counted from dispatch, not from the moment you order.
| Destination | Estimated delivery | Cost |
|---|---|---|
| France, Monaco | 2 to 4 business days | Free |
| Belgium, Luxembourg, Germany, Netherlands, Spain, Italy | 3 to 6 business days | Free |
| Austria, Ireland, Portugal | 4 to 8 business days | Free |
| Switzerland | 4 to 8 business days | Free |
| United Kingdom | 8 to 15 business days | Free |
| United States | 8 to 15 business days | €3.29 |
These are estimates provided by our carriers, not guaranteed dates. Peak periods and customs checks can add a few days, and customs clearance is the least predictable part of any delivery outside the European Union.
Duties and taxes
All prices include VAT. For deliveries within the European Union there are no customs duties or additional charges on arrival.
Switzerland, the United Kingdom and the United States are outside the EU customs union. Customers there may be charged import VAT, customs duties and a carrier handling fee on delivery. These charges are set by the local authorities, are not collected by us, and are not included in the price you pay here. They are payable by the recipient before the parcel is released.
If a parcel is refused at customs or left unclaimed and returned to us, we refund the order minus the return costs charged to us by the carrier.
Wrong or incomplete address
Check your delivery address before confirming your order. If a parcel is returned to us because the address was wrong or incomplete, we reship it once you have covered the new delivery cost.
Lost or damaged parcels
If your tracking has not moved for 10 business days, or your parcel arrives damaged, email us with your order number. We open a claim with the carrier and reship or refund you.