Shipping policy

Where we ship

We ship to 42 countries: France and Monaco, 28 countries in Europe, Switzerland, the United Kingdom, the United States, Canada, Australia, Morocco and six Gulf countries. All orders leave from France.

Costs

Delivery is free, with no minimum order, to France and Monaco, all of Europe, Switzerland and the United Kingdom.

It is charged at €3.29, again with no minimum, to the United States, Canada, Australia and the Gulf, and €3.57 to Morocco.

Any charges are shown before you confirm your order.

Dispatch

Orders leave within 48 hours, on business days. An order placed after 2 pm on Friday, at the weekend or on a public holiday leaves on the next business day. You receive a tracking link by email as soon as the parcel is handed to the carrier.

Delivery times

5 to 12 business days everywhere we ship, in Europe and in the rest of the world. Counted from dispatch, not from the moment you order.

  • European Union, Monaco, Norway, Iceland, Switzerland, United Kingdom: 5 to 12 business days, free delivery.
  • United States, Canada, Australia, Gulf — Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates: 5 to 12 business days, €3.29.
  • Morocco: 5 to 12 business days, €3.57.

These are estimates given by our carriers, not guaranteed dates. Busy periods and customs checks can add a few days.

Prices and currencies

In Morocco, prices are shown and charged in euros: the Moroccan dirham is not one of the payment currencies available on our store. Your bank then applies its own conversion rate, so the dirham amount on your statement may differ slightly from the price shown here.

Customs and taxes

All prices shown are net of tax: VAT not applicable, Article 293 B of the French General Tax Code.

For deliveries within the European Union, there are no customs duties and no extra charges on arrival.

Switzerland, Norway, Iceland, the United Kingdom, the United States, Canada, Australia, Morocco and the Gulf countries sit outside the European customs union. Customers there may be charged import VAT, customs duties and a carrier handling fee on delivery. These amounts are set by the local authorities, are not collected by us, and are not included in the price paid here.

Lost or damaged parcels

If your tracking has not moved for 10 business days, or if your parcel arrives damaged, write to us with your order number. We open a claim with the carrier, then either resend your order or refund you.